We are happy to help you with an exchange!
We strive to make exchanges as simple as possible! From our Contact Us page, select Returns & Exchanges and specify that you would like to change the size of your Omigo. Upon approval, we’ll email you your Return Merchandise Authorization (RMA) and pre-paid shipping label, so all you have to do is to carefully box it up and send it back to us.
If you are having trouble with size and shape, first check out our Finding The Right Fit article for more details on measuring your toilet for compatibility! If you need more help, as always please contact us and we will help to make sure you get the best fit for your toilet fixture.