We are happy to help you with an exchange!
To help ensure that you get the bidet that’s right for you, we offer free exchanges within 90 days on the following products:
- The Omigo Luxury Bidet Toilet Seat (CMAO)
- Element Bidet Attachment (CBHA-A)
- Element+ Dual Temperature Bidet Attachment (CBHA-D)
Our 90-day exchange policy does not apply to the Omigo SL (CAFSL), Omigo GS (CRBD), Bamboo Bidet Towels (OM-TWL), nor any other parts, accessories, clothing, or other Omigo products.
If you need to exchange your eligible product, we will cover the costs of shipping your unit back to us as well as for shipping your new unit back to you. Please note that exchanged items will not be eligible for further free exchanges.
From our contact page, select Returns & Exchanges and specify the reason for your exchange. Upon approval, we will email you your Return Merchandise Authorization (RMA) and a pre-paid return shipping label for the return. Exchanged items are considered not eligible under the 90-day policy terms.
Additional Terms and Conditions
Limited to one product per customer and/or household. In the event you have purchased more than one eligible product in a single order or purchase a second eligible product separate from your first, we will only provide an exchange on one. No exceptions.