We are happy to help you with an exchange!

Please note that you are responsible for return shipping costs.

From our contact page, select Returns & Exchanges and specify the reason for your exchange. Upon approval, we’ll email you your Return Merchandise Authorization (RMA) and you may purchase a pre-paid return shipping label for the return or send it in pre-paid with your own carrier. We will cover the costs of shipping your new exchanged item to you once the return has been received. Exchanged items are not eligible for the 90-day trial terms.

Pre-Paid Shipping Label Rates for Contiguous US

• If you want to return a product pre-paid and use your own carrier, just let us know and we will refund you the entire amount of your purchase price.
• $35 for Omigo or Omigo SL bidet seat.
• $18 for Element or Element+ bidet attachment.
• Pre-paid label shipping rates for AK, HI, PR, and Virgin Islands are $85 for Omigo and Omigo SL and $45 for the Element or Element+.