At Omigo we want you to be satisfied with your bidet. If you’re not happy with your Omigo bidet for any reason, we offer simple returns and exchanges on all eligible products. Eligible products include:
- The Omigo Luxury Bidet Toilet Seat (CMAO)
- Element Bidet Attachment (CBHA-A)
- Element+ Dual Temperature Bidet Attachment (CBHA-D)
Our 90-day policy does not apply to the Omigo SL (CAFSL), Omigo GS (CRBD), Bamboo Bidet Towels (OM-TWL), nor any other parts, accessories, clothing, or other Omigo products. Any product not covered by our 90-day policy must be returned within 30 days. Due to the hygienic nature of these products, we can only accept customer returns on products that are unopened, unused, and re-saleable. Please note that you are responsible for return shipping costs, and returns are limited to one product per customer and household.
90-Day Policy Terms
- 90-day policy is limited to one product per customer and/or household. In the event you have purchased more than one eligible product in a single order or purchase a second eligible product separate from your first, we will only provide an exchange or refund on one. No exceptions.
- Return Merchandise Authorizations (RMAs) must be requested within 90 days of purchase, and products returned within 104 days of purchase for return to be considered valid.
- In the event of physical damage to your product, returns and exchanges are not eligible for a full refund, and repair costs are subject to fees, parts, and labor. Read our Warranty Exclusions & Limitations article for more details, and contact us with any questions.
We strive to make returns as easy as possible. To start a return, go to our contact page and select Returns & Exchanges. An Omigo Agent will provide you with a Return Merchandise Authorization (RMA) and prepaid shipping label. The cost of the prepaid shipping label will be deducted from your total refund amount. All you need to do is carefully box up your item, affix your prepaid label, and send your package back to us. Your original form of payment will be refunded within 30 days of receipt.
For questions about your refund, please contact our support department. Please do not contact your card-issuing bank as this can further delay issuing your refund.
See our Returns & Refunds article for full details.
Pre-Paid Shipping Label Rates for Contiguous US
- $35 for bidet seats (Omigo, OmigoSL, OmigoGS)
- $18 for bidet attachments (Element, Element+)
- Pre-paid label shipping rates for AK, HI, PR, and Virgin Islands are $85 for Omigo and Omigo SL and $45 for the Element or Element+.
- If you want to return a product pre-paid and use your own carrier, just let us know and we will refund you the entire amount of your product purchase price.
If you need to exchange your product, we will cover the cost of shipping your old item back to us as well as for shipping the new exchanged item out to you once the return has been received and processed.
Note: Exchanged items are not eligible for the 90-day trial terms.
Additional Terms & Conditions
- Refunds on all sales financed through Affirm are for principal payments only and exclude any interest paid.
- Shipping charges are non-refundable, including any expedited shipping or shipping to AK, HI, PR, and the Virgin Islands.
- Products that do not fall under the 90-day policy are eligible for returns and refunds up to 30-days after purchase. These products are only eligible for a refund if the product has not been used, installed, nor handled excessively, a Return Merchandise Authorization (RMA) has been requested within 30 days of purchase, and the product is received by Omigo within 44 days of purchase. Please note there will be a 10% restocking fee deducted from your final return amount.