General Returns

Products are eligible for returns as follows:

• Items must be returned in new, unused, and resalable condition within 30 days. Products returned to us in used or unsalable condition will not be accepted
• General returns are subject to a 10% restocking fee to help cover our shipping costs as well as warehouse and labor costs to receive, review, and repackage incoming returns

Making a Return

We strive to make returns as easy as possible. To start a return, go to our contact page and select Returns & Exchanges. An Omigo Agent will provide you with a Return Merchandise Authorization (RMA) and prepaid shipping label (the cost of the prepaid shipping label will be deducted from your refund amount) or you may ship it in on your account. All you need to do is carefully box up your item with your RMA inside, affix your prepaid label, and send your package back to us. Your original form of payment will be refunded within 30 days of receipt due to increased health and safety procedures during the return receiving process.

Products returned without an RMA will not be accepted.  No exceptions.

For questions about your refund, please contact our support team. Please do not contact your card-issuing bank as this can further delay issuing your refund.

Pre-Paid Shipping Label Rates for Contiguous US

• $19.95 - $24.95, depending on location.

• If you want to return a product pre-paid and use your own carrier, just let us know, and we will not charge you for or issue a pre-paid label.
• Pre-paid label shipping rates for AK, HI, PR, and Virgin Islands are calculated on a case-by-case basis by the Omigo Support Team.

Exchanges

All of our products are eligible for exchanges.

• Products can be exchanged for either sizing or feature reasons
• If you reside within the contiguous U.S., we will cover the cost of shipping for both your old item back to Omigo and for the new exchanged item
• To qualify for an exchange, the product must be returned with all parts and in good condition (i.e., undamaged), and can only be exchanged for a product of equal or higher value

Additional Terms & Conditions: General Returns and Exchanges

• Refunds on all sales financed through Affirm are for principal payments only and exclude any interest paid
• Shipping charges and any taxes related to shipping charges are non-refundable. This also includes any expedited shipping or shipping to AK, HI, PR, and the Virgin Islands.
• Products are eligible for returns and refunds up to 30-days after purchase. These products are only eligible for a refund if the product has not been used, installed, nor handled excessively, a Return Merchandise Authorization (RMA) has been requested within 30 days of purchase, and the product is received by Omigo within 44 days of purchase. Please note there will be a 10% restocking fee deducted from your final return amount.