Water is draining down from the nozzles and not spraying upward Sunny November 03, 2019 04:24 Updated Follow It sounds like you lost a nozzle cap! Please contact us and we'll get you a new one right away. Related articles I need longer hot water tubing to reach my sink How do I clean my bidet attachment? Where is my bidet attachment serviced for repairs? How do I dry off? What are the plumbing requirements?