My bidet seat overhangs the toilet

Making minor adjustments and taking careful measurements can make all the difference in fitting your bidet seat. You can make modifications using the adjustable brackets on the mounting plate by loosening the barrel nuts underneath the toilet and sliding the seat forward or backwards as needed.

Double check your measurements! Is the distance from the front of the toilet tank to the front of the toilet bowl less than 20 ½ inches? If so, consider exchanging for a Round shape to reduce the amount the seat extends over the front edge, even if your fixture is elongated. Check out our article on Exchanges for more details!

My brand new bidet seat had water in it

This is normal! A small percentage of our units are factory tested with purified water before shipping, to make sure the productions are in good order. They do their best to flush the water out of the system, but sometimes residual moisture can be left behind and is nothing to worry about.

Water is leaking from the T-valve

Make sure your T-valve and rubber washer are installed properly. Place the flat edge of the rubber washer into the T-valve with the raised lip facing up. Teflon tape can also be helpful in creating a watertight seal between plumbing connections.